Elevate Your Client Experience
Transform Your Operations Today
At Gravitas Acumen & Co, we are here to help you discover innovative solutions designed to enhance your client interactions and streamline your business processes.
Our Commitment To Excellence
Gravitas Acumen & Co is a collective of seasoned professionals dedicated to revolutionizing client service and operational efficiency. Our cooperative approach allows us to tailor teams to meet the unique needs of each client, ensuring impactful improvements and sustainable growth. By integrating cutting-edge automation and strategic insights, we empower businesses to achieve unparalleled success in their client experience initiatives.
Our Expertise
Email & Chat Support Outsourcing
Boost your client lifetime value with responsive and efficient email and chat support services, tailored to meet your business needs.
Escalation & Review Management
Enhance your brand reputation by effectively managing negative reviews and escalating issues to improve client satisfaction and conversion rates.
Claims Management For PDNR
Reduce refund rates by up to 15% while retaining more clients.
Fraud Prevention Outsourcing
Safeguard revenue and build client trust.
CX Technology Migration
Seamlessly transition platforms (e.g., Zendesk to Gorgias) for enhanced CX delivery.
CX Training and Quality Monitoring
Equip your team with actionable insights to prioritize high-value issues.
Meet Our Team
At Gravitas Acumen & Co, our team is built on a strong foundation of trust, expertise, and shared experience. Many of us first crossed paths over a decade ago at SSENSE, where we started our journeys in client experience (CX). Since then, we have grown into a diverse group of CX specialists, strategists, and industry experts who bring valuable insights from various fields.
With team members based in Montreal and across Canada, Costa Rica, and West Africa, we provide multilingual support in English, French, and Spanish. Our recruitment process is referral-based only, ensuring that every member of our team is not just skilled but also aligned with our commitment to excellence in CX and business optimization.
This people-first approach has allowed Gravitas Acumen & Co to evolve from a specialized CX workforce into a dynamic team of experts helping businesses scale, automate, and enhance their client experience strategies.
Let’s build something great—together.
Enhancing Customer Experience
1. Discovery & Benchmarking
We begin by thoroughly analyzing your current client experience strategy to identify areas for improvement and growth potential.
2. Optimize Operations
Our team streamlines manual processes and implements automation to provide real-time insights that enhance efficiency and decision-making.
3. Deploy AI for Quick Wins
We introduce AI solutions to handle basic inquiries and progressively scale them to manage complex interactions, ensuring seamless scalability.
4. Scale AI for Growth
We expand AI capabilities to manage up to 70% of complex interactions, ensuring scalability and enhance client satisfaction.
Unlock Your Business Potential
Take the first step towards transforming your client experience. Get your free competitive scorecard and consultation today to discover actionable insights and strategies.
